Customer Support Specialist

Ekant Infotech is hiring a Customer Support Specialist in Khurram Nagar, lucknow. A Customer Support Specialist Acts As The Primary Point Of Contact For Customers, Resolving Inquiries And Issues To Ensure Satisfaction. They Handle Communications Across Channels Like Phone, Email, Chat, And Social Media. (Key Responsibilities)-Respond Promptly To Customer Questions About Products, Services, Billing, Or Orders Via Multiple Channels.Troubleshoot Problems, Provide Solutions Or Alternatives, And Escalate Complex Issues To Relevant Teams.Maintain Accurate Records Of Interactions, Update Databases, And Track Tickets In Help Desk Software.Gather Feedback, Report On Trends Or Product Issues, And Suggest Improvements To Processes. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

Job Overview

• Role: Customer Support Specialist
• Company: Ekant Infotech
• Industry / Category: Telecalling
• Location: Khurram Nagar, lucknow - 226022
• Salary: Rs. 25000 - Rs. 30000
• Openings: 1
• Employment type: FULL TIME
• Working hours: 07:30 pm - 4:30am | Monday to Friday
• Experience: 1 2 years

Key Responsibilities

A Customer Support Specialist Acts As The Primary Point Of Contact For Customers, Resolving Inquiries And Issues To Ensure Satisfaction. They Handle Communications Across Channels Like Phone, Email, Chat, And Social Media. (Key Responsibilities)-Respond Promptly To Customer Questions About Products, Services, Billing, Or Orders Via Multiple Channels.Troubleshoot Problems, Provide Solutions Or Alternatives, And Escalate Complex Issues To Relevant Teams.Maintain Accurate Records Of Interactions, Update Databases, And Track Tickets In Help Desk Software.Gather Feedback, Report On Trends Or Product Issues, And Suggest Improvements To Processes. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

Eligibility & Requirements

• Minimum qualification: Graduate / Female Only.
• Experience: 1 2 years (freshers welcome).
• Key skills: English, International.
• 1 - 2 Years Experience Compulsory. | Type : International | Languages : English.
• Open to: Female Only.

About the Company

Ekant Infotech is hiring across Telecalling roles in lucknow. This Customer Support Specialist position offers Rs. 25000 - Rs. 30000 with 1 opening currently available. Candidates from lucknow and surrounding localities are encouraged to apply.

How to Apply

Interested candidates can apply for this Customer Support Specialist job in Khurram Nagar, lucknow directly on BetterJobs.in. Click Apply Now or use Contact Company to connect with the employer. Apply early — Customer Support Specialist roles in lucknow fill up fast.