Call Quality Analyst

Mortbuzz Solutions India Private Limited is hiring a Call Quality Analyst in Hadapsar, pune. Monitor And Evaluate Inbound And Outbound Calls, Emails, Or Chat Interactions Assess Agent Performance Based On Predefined Quality Parameters Provide Constructive Feedback And Coaching To Customer Service Representatives Identify Trends, Gaps, And Training Needs Based On Call Audits Ensure Compliance With Company Policies And Regulatory Requirement.

Job Overview

• Role: Call Quality Analyst
• Company: Mortbuzz Solutions India Private Limited
• Industry / Category: Programmer
• Location: Hadapsar, pune - 411028
• Salary: Rs. 15000 - Rs. 20000
• Openings: 2
• Employment type: FULL TIME
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday
• Experience: 0-6 months

Key Responsibilities

Monitor And Evaluate Inbound And Outbound Calls, Emails, Or Chat Interactions Assess Agent Performance Based On Predefined Quality Parameters Provide Constructive Feedback And Coaching To Customer Service Representatives Identify Trends, Gaps, And Training Needs Based On Call Audits Ensure Compliance With Company Policies And Regulatory Requirement.

Eligibility & Requirements

• Minimum qualification: Graduate / Male Only.
• Experience: 0-6 months (freshers welcome).
• Open to: Male Only.

About the Company

Mortbuzz Solutions India Private Limited is hiring across Programmer roles in pune. This Call Quality Analyst position offers Rs. 15000 - Rs. 20000 with 2 openings currently available. Candidates from pune and surrounding localities are encouraged to apply.

How to Apply

Interested candidates can apply for this Call Quality Analyst job in Hadapsar, pune directly on BetterJobs.in. Click Apply Now or use Contact Company to connect with the employer. Apply early — Call Quality Analyst roles in pune fill up fast.