Call Quality Analyst

Pocketly Infotech Private Limited is hiring a Call Quality Analyst in Sector 16 - Noida, delhi. A Call Quality Analyst Evaluates Customer Interactions To Ensure They Meet Established Standards, Compliance Rules, And Customer Satisfaction Metrics. They Audit Call Recordings, Provide Constructive Agent Coaching, Track Performance Trends, And Collaborate With Management To Refine Training Programs And Improve Overall Service Quality. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Job Overview

• Role: Call Quality Analyst
• Company: Pocketly Infotech Private Limited
• Industry / Category: Telecalling
• Location: Sector 16 - Noida, delhi - 201301
• Salary: Rs. 15000 - Rs. 24000
• Openings: 3
• Employment type: FULL TIME
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday
• Experience: gt 2 years

Key Responsibilities

A Call Quality Analyst Evaluates Customer Interactions To Ensure They Meet Established Standards, Compliance Rules, And Customer Satisfaction Metrics. They Audit Call Recordings, Provide Constructive Agent Coaching, Track Performance Trends, And Collaborate With Management To Refine Training Programs And Improve Overall Service Quality. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Eligibility & Requirements

• Minimum qualification: 12th Pass / Female Only.
• Experience: gt 2 years (freshers welcome).
• Key skills: English, Hindi.
• More Than 2 Years Experience Compulsory. | Languages : Hindi, English.
• Open to: Female Only.

About the Company

Pocketly Infotech Private Limited is hiring across Telecalling roles in delhi. This Call Quality Analyst position offers Rs. 15000 - Rs. 24000 with 3 openings currently available. Candidates from delhi and surrounding localities are encouraged to apply.

How to Apply

Interested candidates can apply for this Call Quality Analyst job in Sector 16 - Noida, delhi directly on BetterJobs.in. Click Apply Now or use Contact Company to connect with the employer. Apply early — Call Quality Analyst roles in delhi fill up fast.