Quality Analyst

Thomas Cook is hiring a Quality Analyst in Fort, mumbai. 1. Listen To Calls And Review Emails/Chats For Quality Checks.2. Evaluate Agent Performance Based On Company Guidelines.3. Provide Feedback And Coaching To Improve Performance.4. Prepare Quality Reports And Share With Management.5. Identify Process Gaps And Suggest Improvements.6. Ensure Compliance With Client And Company Standards. 1 - 2 Years Experience Compulsory.

Job Overview

• Role: Quality Analyst
• Company: Thomas Cook
• Industry / Category: Hospitality
• Location: Fort, mumbai - 400001
• Salary: Rs. 28000 - Rs. 35000
• Openings: 1
• Employment type: FULL TIME
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Experience: 1 2 years

Key Responsibilities

1. Listen To Calls And Review Emails/Chats For Quality Checks.2. Evaluate Agent Performance Based On Company Guidelines.3. Provide Feedback And Coaching To Improve Performance.4. Prepare Quality Reports And Share With Management.5. Identify Process Gaps And Suggest Improvements.6. Ensure Compliance With Client And Company Standards. 1 - 2 Years Experience Compulsory.

Eligibility & Requirements

• Minimum qualification: 12th Pass.
• Experience: 1 2 years (freshers welcome).
• 1 - 2 Years Experience Compulsory..
• Open to: Both Male And Female Can Apply.

About the Company

Thomas Cook is hiring across Hospitality roles in mumbai. This Quality Analyst position offers Rs. 28000 - Rs. 35000 with 1 opening currently available. Candidates from mumbai and surrounding localities are encouraged to apply.

How to Apply

Interested candidates can apply for this Quality Analyst job in Fort, mumbai directly on BetterJobs.in. Click Apply Now or use Contact Company to connect with the employer. Apply early — Quality Analyst roles in mumbai fill up fast.