Senior Customer Service Agent

4Ps India Private Limited is looking for a Senior Customer Service Agent to join its team in Indira Nagar, Bengaluru. Salary is up to ₹45,000/month.

In the employer’s words

Handle Guest Inquiries, Reservations, And Complaints Across All Channels With Full Ownership, Including Complex And Vip Cases. Apply One-Touch Resolution, Ensure High Communication Quality During Shifts, Mentor Junior Staff, Analyse Feedbacks, And Coordinate With Operations To Deliver Seamless, Guest-Focused Service. Experience In Team Management. More Than 2 Years Experience Compulsory. | Type : Inbound | Languages : English

What you get

You will be paid ₹38,000 – ₹45,000 per month.

What we are looking for

• At least 2 years of relevant experience
• Graduate or equivalent
• Skills: English, Inbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English

Roles and responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Position details

• Location: Indira Nagar, Bengaluru, Karnataka
• Work type: On-site
• Shift: 10:00 AM - 10:00 PM | Monday to Sunday| 1 day week off | 8 hours work, 1 hour break
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday
• Employment type: Full time

Apply today and take the next step in your career with 4Ps India Private Limited.