Operation Manager

Start your next role as an Operation Manager with 7Cs Communication Pvt Ltd in Kirti Nagar, Delhi. You can earn up to ₹50,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity, Who Can Work On Deadlines,Responsibilities, Team Management, Good Communication Skills. More Than 2 Years Experience Compulsory. | Advanced Excel, MS Power Point, Basic Excel, Internet Surfing | Skills Needed : Email, Computer

What you get

Salary: ₹35,000 – ₹50,000 per month, based on skills and experience.

Candidate profile

• At least 2 years of relevant experience
• Education: 12th Pass
• Comfortable with Advanced Excel, Basic Excel, Computer, Email, Internet Surfing, Ms Power Point
• Basic English
• More Than 2 Years Experience Compulsory.
• Advanced Excel, MS Power Point, Basic Excel, Internet Surfing
• Skills Needed: Email, Computer
• Someone customer-first and calm under pressure

Day-to-day work

In this role, you will:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Position details

• Job location: Kirti Nagar, Delhi, Delhi
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 10:00AM - 7:00 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 1

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