Quality Manager

99fas has an opening for a Quality Manager based in Ichchhapor, Surat. You can earn up to ₹30,000/month.

In the employer’s words

Owning And Managing The Quality Management System (Qms) Of The Factory, Including Documentation, Sops, And Internal Audits. Driving And Sustaining The 5S Framework Across The Factory Floor; Conducting Regular Audits And Training Workers. Planning And Monitoring Production Schedules In Coordination With Management To Ensure Timely Order Fulfil. More Than 2 Years Experience Compulsory.

Your responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Salary and benefits

Compensation: ₹20,000 – ₹30,000 per month.

Who can apply

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of CRM tools, Complaint handling, Verbal communication and Hindi and English
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.

Position details

• Location: Ichchhapor, Surat, Gujarat
• Vacancies: 1
• Timings: 9:30 to 7:00 PM Monday to Saturday
• Work type: On-site
• Interview: Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to 99fas today.