Team Leader

A L Services is hiring a Team Leader in Kukatpally, Hyderabad. Salary is up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Requirements

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of CRM tools, Typing speed, Hindi and English and Active listening
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.

Day-to-day work

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.

Pay and perks

The salary for this role is ₹25,000 per month.

Quick facts

• Work location: Kukatpally, Hyderabad, Telangana
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by A L Services.