Team Leader - Operations

Join A L Services as a Team Leader - Operations in Thirumudivakkam, Chennai. The pay goes up to ₹27,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Tamil, Hindi, English

Requirements

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: English, Hindi, Tamil
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, Hindi, English
• A calm under pressure, customer-first attitude

What the job involves

• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Salary

You will be paid ₹25,000 – ₹27,000 per month.

Quick facts

• Job location: Thirumudivakkam, Chennai, Tamil Nadu
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by A L Services.