Telecaller

A new Telecaller role is open at A to Z health insurance corporate, Bodla, Agra. You can earn up to ₹20,000/month. There are 5 open positions.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary

Salary: ₹10,000 – ₹20,000 per month, based on skills and experience.

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Complaint handling, Active listening, CRM tools and Verbal communication
• Female Only
• No English required
• Freshers can apply
• Someone patient and customer-first

Your responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Quick facts

• Location: Bodla, Agra, Uttar Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office
• Vacancies: 5
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to A to Z health insurance corporate. It takes less than a minute.