Customer Service Supervisor

Join Aa Brands Inc as a Customer Service Supervisor in Greater Kailash II, Delhi. The pay goes up to ₹35,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : English

Eligibility

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of English
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English
• A calm under pressure, customer-first attitude

Day-to-day work

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Compensation

You will be paid ₹25,000 – ₹35,000 per month.

Position details

• Location: Greater Kailash II, Delhi, Delhi
• Shift: 4:30 PM - 12:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 1
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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