Telecalling Team Leader

Aa2 Insurance Marketing (Vinayak Service ) is looking for a Telecalling Team Leader to join its team in Rohini Sec 11, Delhi. There are 3 open positions. The pay goes up to ₹40,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Verbal communication, Hindi and English, Active listening and Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, customer-first attitude

What you will do

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy

Pay and perks

The salary for this role is ₹25,000 – ₹40,000 per month.

Job at a glance

• Location: Rohini Sec 11, Delhi, Delhi
• Openings: 3
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time

Ready to start? Upload your resume and apply to Aa2 Insurance Marketing (Vinayak Service ) today.