Telecaller

Start your next role as a Telecaller with Aadhiraksha Insurance & Financial Services Pvt Ltd in West Marredpally, Hyderabad. There are 20 open positions. The pay goes up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory. | Languages : Tamil, Hindi, English, Telugu

Candidate profile

• 2+ years of experience in a similar role
• Education: Graduate
• Comfortable with English, Hindi, Tamil, Telugu
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Tamil, Hindi, English, Telugu
• A polite, calm under pressure attitude

Salary

You will be paid ₹12,000 – ₹20,000 per month.

Your responsibilities

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Location: West Marredpally, Hyderabad, Telangana
• Work mode: Office-based
• Shift: 9:30 AM - 6:00 PM | Monday to Saturday
• Openings: 20
• Job type: Full time
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday

Click Apply to send your profile to Aadhiraksha Insurance & Financial Services Pvt Ltd. It takes less than a minute.