Bpo Manager

Looking for a Bpo Manager role in Saki Naka, Mumbai? Aadhyaai Management And Solution Private Limited is hiring now. The pay goes up to ₹30,000/month. There are 4 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Outbound

Roles and responsibilities

Here is what a typical day looks like:

• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Who can apply

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound
• A customer-first, calm under pressure attitude

What you get

Salary: ₹22,000 – ₹30,000 per month, based on skills and experience.

Quick facts

• Job location: Saki Naka, Mumbai, Maharashtra
• Job type: Full time
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 4

If this job suits you, apply now — shortlisted candidates will be contacted by Aadhyaai Management And Solution Private Limited.