Chat Support Executive

Aadirasofttech is looking for a Chat Support Executive to join its team in Hazratganj, Lucknow. Salary is up to ₹15,000/month. The team is filling 10 vacancies.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

What the job involves

As a Chat Support Executive, your work will include:

• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Comfortable with English
• Good English
• Freshers can apply
• Languages: English
• A customer-first, polite attitude

What you get

Salary: ₹8,000 – ₹15,000 per month, based on skills and experience.

Job at a glance

• Work location: Hazratganj, Lucknow, Uttar Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 10
• Work type: On-site

Ready to start? Upload your resume and apply to Aadirasofttech today.