Centre Head

A new Centre Head role is open at Aarav Educational & Employment Research Org, Usmanpura, Aurangabad. You can earn up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Marketing | Languages : Hindi, Marathi

Compensation

Compensation: ₹20,000 – ₹30,000 per month.

What you will do

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Requirements

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Hindi, Marathi and Marketing
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Marketing
• Languages: Hindi, Marathi
• Someone calm under pressure and patient

Job at a glance

• Job location: Usmanpura, Aurangabad, Maharashtra
• Vacancies: 1
• Job type: Full time
• Shift: 10:00 AM - 06:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Aarav Educational & Employment Research Org.