Backend Executive

Aarthi Scans Private Limited wants to bring on a Backend Executive for its Vadapalani, Chennai team. The team is filling 5 vacancies. Salary is up to ₹24,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi

What you will do

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Skills and qualifications

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Hindi
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi
• You are calm under pressure and patient

Pay and perks

Salary: ₹18,000 – ₹24,000 per month, based on skills and experience.

Job details

• Work location: Vadapalani, Chennai, Tamil Nadu
• Employment type: Full time
• Timings: 9:00 AM - 7:00 PM | Monday to Saturday
• Openings: 5
• Work mode: On-site
• Interview timings: 10:00 AM - 6:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Aarthi Scans Private Limited.