Telecalling Team Leader

Aasha Ayurveda wants to bring on a Telecalling Team Leader for its Rajouri Garden, Delhi team. Salary is up to ₹35,000/month.

Note from the employer

We Are Seeking An Experienced And Result-Oriented Telecaller Team Leader (Tl) To Lead And Manage Our Telecalling Team Effectively. The Ideal Candidate Should Possess Strong Leadership, Communication, And Operational Management Skills With The Ability To Drive Team Performance, Maintain Productivity, And Ensure Smooth Day-To-Day Operations. More Than 2 Years Experience Compulsory.

What you will do

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.

Salary

The salary for this role is ₹20,000 – ₹35,000 per month.

What we are looking for

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Complaint handling, CRM tools, Active listening, Verbal communication
• Good English
• More Than 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

Job details

• Work location: Rajouri Garden, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1
• Work type: On-site

Apply today and take the next step in your career with Aasha Ayurveda.