Customer Support Team Leader

A new Customer Support Team Leader role is open at Ab Info Telecom, Inderlok, Delhi. The team is filling 5 vacancies. Freshers can apply. You can earn up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Hindi, Tamil

Candidate profile

• Freshers are welcome to apply
• Education: Graduate
• Comfortable with Hindi, Tamil
• Female Only
• Good English
• Freshers can apply
• Languages: Hindi, Tamil
• A calm under pressure, polite attitude

Salary

You will be paid ₹15,000 – ₹25,000 per month.

What you will do

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Position details

• Work location: Inderlok, Delhi, Delhi
• Employment type: Full time
• Shift: 10:00AM - 5:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 5

Ready to start? Upload your resume and apply to Ab Info Telecom today.