Team Leader (Tl)

A new Team Leader (Tl) role is open at Ab Info Telecom, Inder Lok, Delhi. Great for first-time job seekers. The pay goes up to ₹28,000/month. 5 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Salary

The salary for this role is ₹18,000 – ₹28,000 per month.

Requirements

• Freshers are welcome to apply
• Education: Graduate
• Skills: Verbal communication, Complaint handling, Typing speed, Active listening
• Female Only
• Good English
• Freshers can apply
• You are calm under pressure and polite

What you will do

As a Team Leader (Tl), your work will include:

• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Job location: Inder Lok, Delhi, Delhi
• Openings: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 10.00 AM - 5:30 PM | Monday to Saturday
• Work type: Work from office

Ready to start? Upload your resume and apply to Ab Info Telecom today.