Operation Executive

Abhay Mobility And Hospitality Private Limited wants to bring on an Operation Executive for its Vasant Kunj, Delhi team. Salary is up to ₹25,000/month. There are 4 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Basic Excel | Skills Needed : Email, Computer

Compensation

Compensation: ₹15,000 – ₹25,000 per month.

Eligibility

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Basic Excel, Computer, Email
• Good English
• More Than 2 Years Experience Compulsory.
• Basic Excel
• Skills Needed: Email, Computer
• Someone customer-first and patient

Key responsibilities

As an Operation Executive, your work will include:

• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Quick facts

• Job location: Vasant Kunj, Delhi, Delhi
• Openings: 4
• Employment type: Full time
• Working hours: 9:00 AM - 7:00 PM | Monday to Saturday
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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