Voice Process Associate

A new Voice Process Associate role is open at ABS Workforce Solutions Pvt Ltd, Malad, Mumbai. There are 10 open positions. No experience? You can still apply. The pay goes up to ₹45,000/month.

Employer’s description

1. Uk International Voice Processexperience: Minimum 1 Year Of International Voice Process Experience.Salary: 35,000 Ctc.Incentives: 30% Variable.Job Responsibilities:Handle Inbound And Outbound Customer Calls.Resolve Customer Queries Professionally.Understand Uk Customer Accents And Respond Effectively.Maintain Customer Satisfacti.

Compensation

Salary: ₹36,000 – ₹45,000 per month, based on skills and experience.

What we are looking for

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Complaint handling, Typing speed, Verbal communication, Hindi and English
• Basic English
• Freshers can apply
• Someone calm under pressure and polite

Key responsibilities

• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Job details

• Work location: Malad, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 10
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — ABS Workforce Solutions Pvt Ltd reviews applications regularly.