Telecaller

Academic Abroad wants to bring on a Telecaller for its Sector-17, Chandigarh team. There are 20 open positions. Salary is up to ₹25,000/month. Great for first-time job seekers.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What we are looking for

• Open to freshers
• 12th Pass or equivalent
• Skills: Hindi and English, Typing speed, Verbal communication, Active listening
• Basic English
• Freshers can apply
• A customer-first, polite attitude

Day-to-day work

• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.
• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

What you get

Compensation: ₹12,000 – ₹25,000 per month.

Quick facts

• Job location: Sector-17, Chandigarh, Chandigarh
• Work mode: On-site
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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