Telecaller

Accordex Systems Pvt. Ltd is hiring a Telecaller in Anagalapura, Bengaluru. Freshers can apply. The pay goes up to ₹25,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Compensation

The salary for this role is ₹20,000 – ₹25,000 per month.

Eligibility

• Open to freshers
• Education: 12th Pass
• Skills: Verbal communication, Complaint handling, CRM tools, Typing speed
• Basic English
• Freshers can apply

Job details

• Location: Anagalapura, Bengaluru, Karnataka
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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