Receptionist Cum Telecaller

Aceasis Wellness Solution is hiring a Receptionist Cum Telecaller in New Alipore, Kolkata. You can earn up to ₹15,000/month. There are 2 open positions.

Note from the employer

Clear Articulation: The Ability To Speak Clearly, At A Moderate Pace, And In An Inviting Tone.Language Fluency: Proficiency In English, Hindi, And The Local Language (E.G., Bengali In Kolkata) Is Vital For Understanding And Assisting Diverse Callers.Active Listening: Fully Focusing On The Caller To Understand Their Needs Rather Than Just Waiting Fo. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound

Day-to-day work

In this role, you will:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• You will log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Inbound and Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Someone calm under pressure and customer-first

Salary and benefits

Compensation: ₹10,000 – ₹15,000 per month.

Quick facts

• Work location: New Alipore, Kolkata, West Bengal
• Timings: 10.30 AM - 7:30 PM | Monday to Saturday
• Interview: 12:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Employment type: Full time
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Aceasis Wellness Solution.