Dra Certified Caller No Target

Acenna Technology Solutions pvt Ltd is looking for a Dra Certified Caller No Target to join its team in Airoli, Mumbai. Salary is up to ₹24,000/month. The team is filling 30 vacancies.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

What you get

You will be paid ₹19,000 – ₹24,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• Education: Tenth Pass
• Good knowledge of Verbal communication, CRM tools, Complaint handling and Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

Key responsibilities

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Position details

• Location: Airoli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 30

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