Senior Collection Officer

Achats Exclusif Llp is hiring a Senior Collection Officer in Mohali. You can earn up to ₹20,000/month. The team is filling 10 vacancies.

Employer’s description

We Are Seeking A Debt Collection Executive To Manage Delinquent Accounts For Customers Who Previously Held Liabilities With Middle East Banks. The Role Involves Contacting Customers Of Indian Nationality Who Have Outstanding Obligations With Gulf-Region Financial Institutions, Negotiating Settlements, And Ensuring Timely Updates In The Crm System. More Than 2 Years Experience Compulsory. | Languages : Gujarati, Kannada, Telugu, Tamil, Malayalam, Hindi, English

What we are looking for

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of English, Gujarati, Hindi, Kannada, Malayalam, Tamil and Telugu
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Gujarati, Kannada, Telugu, Tamil, Malayalam, Hindi, English
• Someone customer-first and patient

Your responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system

Compensation

Compensation: ₹17,000 – ₹20,000 per month.

Position details

• Work location: Mohali, Punjab
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 10
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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