Telecalling Team Leader

Ad Facilitator Services Private Limited is looking for a Telecalling Team Leader to join its team in Sector 2 - Noida, Delhi. The team is filling 5 vacancies. Salary is up to ₹2,50,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Salary and benefits

The salary for this role is ₹13,000 – ₹2,50,000 per month.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English and Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone patient and calm under pressure

What the job involves

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system.
• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.

Position details

• Location: Sector 2 - Noida, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based

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