Telecalling Team Leader

Ad Facilitator Services Private Limited wants to bring on a Telecalling Team Leader for its Sector 2 - Noida, Delhi team. The pay goes up to ₹32,000/month. 5 candidates will be hired for this role.

Note from the employer

Define Clear Short- And Long-Term Goals While Translating Broader Company Visions Into Daily, Actionable Tasks. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are polite and calm under pressure

Compensation

The salary for this role is ₹22,000 – ₹32,000 per month.

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.

Position details

• Job location: Sector 2 - Noida, Delhi, Delhi
• Openings: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Ad Facilitator Services Private Limited.