Customer Support Team Leader

Join Ada Lucknow Chikankari Private Limited (Ada) as a Customer Support Team Leader in Hazratganj, Lucknow. The team is filling 5 vacancies. The pay goes up to ₹35,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound, Sales | Marketing | Languages : Hindi, English

Candidate profile

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English, Hindi, Inbound, Marketing, Outbound and Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Sales
• Marketing
• Languages: Hindi, English
• Someone polite and customer-first

Salary

The salary for this role is ₹25,000 – ₹35,000 per month.

Your responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Quick facts

• Work location: Hazratganj, Lucknow, Uttar Pradesh
• Work type: On-site
• Job type: Full time
• Interview: 12:00 AM - 6:00 PM | Monday to Saturday
• Timings: 10:00 AM - 7:30 PM | Monday to Saturday
• Vacancies: 5

Interested? Apply now on BetterJobs with your resume — Ada Lucknow Chikankari Private Limited (Ada) reviews applications regularly.