Voice Process Associate For (Hindi ...

Start your next role as a Voice Process Associate For (Hindi ... with Adam & Eve Inc in Lakshmi Mills Junction, Coimbatore. Freshers can apply. The pay goes up to ₹16,000/month. 30 candidates will be hired for this role.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Languages : Hindi, English, Hindi | Type : Outbound, Inbound

Eligibility

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: English, Hindi, Inbound, Outbound
• Female Only
• Basic English
• Freshers can apply
• Languages: Hindi, English, Hindi
• Type: Outbound, Inbound

Day-to-day work

Your main tasks will be to:

• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Salary

You will be paid ₹12,000 – ₹16,000 per month.

Position details

• Work location: Lakshmi Mills Junction, Coimbatore, Tamil Nadu
• Vacancies: 30
• Work mode: Work from office
• Working hours: 9:00 Am to 6:00 pm , 11:00 AM to 8:00 Pm, | Monday to Sunday, weekly 1 off
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Adam & Eve Inc today.