Senior Back Office Executive

Join Adept Business Excellence as a Senior Back Office Executive in Raj Nagar Extension - Ghaziabad, Delhi. You can earn up to ₹18,000/month.

Employer’s description

Back Office Executive For A Consulting & Training Organization , Key Job Responsibilities Include Management System Documentation As Per Clients Requirements, Promoting Our Services Through Digital Marketing , Interacting With Potential Clients , Planning & Scheduling Online & Offline Training Programs. More Than 2 Years Experience Compulsory. | Marketing | Languages : English

Your responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.

What you get

Compensation: ₹12,000 – ₹18,000 per month.

What we are looking for

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Marketing
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Marketing
• Languages: English

Job details

• Job location: Raj Nagar Extension - Ghaziabad, Delhi, Delhi
• Employment type: Part time
• Work type: Work from office
• Interview timings: 11:00 am to 04:00 pm
• Shift: 3-4 hours 3-4 days a week | day shift
• Openings: 1

Ready to start? Upload your resume and apply to Adept Business Excellence today.