Customer Care Executive

Looking for a Customer Care Executive role in Birati, Kolkata? Adhunika Exclusive is hiring now. The pay goes up to ₹18,000/month. 2 candidates will be hired for this role.

Note from the employer

Make Outbound Calls To Potential And Existing Customers. Explain Products, Services, Offers, And Benefits Clearly. Maintain Accurate Records Of Calls, Leads, And Customer Responses. Follow Up With Prospects And Maintain Regular Communication. More Than 2 Years Experience Compulsory. | Type : Outbound, International, Sales | Languages : Bengali, Hindi, English

Who can apply

• At least 2 years of relevant experience
• Graduate or equivalent
• Skills: Bengali, English, Hindi, International, Outbound, Sales
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, International, Sales
• Languages: Bengali, Hindi, English
• A patient, calm under pressure attitude

Salary and benefits

You will be paid ₹16,000 – ₹18,000 per month.

Day-to-day work

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Position details

• Location: Birati, Kolkata, West Bengal
• Work type: On-site
• Openings: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 10:30 AM - 07:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Adhunika Exclusive reviews applications regularly.