Education Counsellor

A new Education Counsellor role is open at Adona Solutions, Bentick Street, Kolkata. You can earn up to ₹18,000/month. The team is filling 2 vacancies.

Note from the employer

Education/ Admission Telecaller. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Bengali, Hindi, English

Compensation

Compensation: ₹10,000 – ₹18,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with Bengali, English, Hindi, Outbound
• Female Only
• No English required
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Bengali, Hindi, English
• You are calm under pressure and polite

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Position details

• Location: Bentick Street, Kolkata, West Bengal
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:30 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 2
• Work type: On-site

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