Telecaller

ADROCKS Outdoor Advertising has an opening for a Telecaller based in Moradabad. Freshers can apply. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

• Handle inbound and outbound customer calls, chats or emails.
• You will identify upsell opportunities where relevant.
• You will meet quality, call-handling and satisfaction targets.
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

Salary

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

What we are looking for

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Verbal communication, Hindi and English, Active listening, Complaint handling
• Basic English
• Freshers can apply
• A customer-first, patient attitude

Position details

• Job location: Moradabad, Uttar Pradesh
• Job type: Full time
• Vacancies: 1
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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