Senior Customer Support Officer

ADS Solars Solutions wants to bring on a Senior Customer Support Officer for its Moti Nagar, Delhi team. 2 candidates will be hired for this role. Salary is up to ₹30,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. More Than 2 Years Experience Compulsory. | Type : International | Languages : English

Pay and perks

Salary: ₹22,000 – ₹30,000 per month, based on skills and experience.

Roles and responsibilities

Here is what a typical day looks like:

• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• You will meet quality, call-handling and satisfaction targets.
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English, International
• Good English
• More Than 2 Years Experience Compulsory.
• Type: International
• Languages: English
• Someone calm under pressure and patient

Quick facts

• Job location: Moti Nagar, Delhi, Delhi
• Timings: 6:00 AM - 2:30 PM | Monday to Friday, 6:00 AM - 11:00 AM | Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Work type: On-site

Ready to start? Upload your resume and apply to ADS Solars Solutions today.