Senior Customer Services Executive

Affolife Retail Private Limited () has an opening for a Senior Customer Services Executive based in HSR Layout Sector 2, Bengaluru. 3 candidates will be hired for this role. Great for first-time job seekers. The pay goes up to ₹33,000/month.

In the employer’s words

Handle And Resolve Customer Escalations Received Through Calls, Emails, Chats And Social Media Platforms. Manage L2 Support Queries And Ensure Timely Resolution While Maintaining High Customer Satisfaction. Work Closely With Internal Teams To Investigate And Resolve Complex Customer Issues. Monitor Customer Interactions And Identify Process Issues. Languages : Hindi, English

What we are looking for

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with English, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English
• A polite, customer-first attitude

Day-to-day work

As a Senior Customer Services Executive, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets.
• You will resolve queries and complaints with patience and accuracy.
• You will identify upsell opportunities where relevant.

What you get

The salary for this role is ₹27,000 – ₹33,000 per month.

Job at a glance

• Job location: HSR Layout Sector 2, Bengaluru, Karnataka
• Employment type: Full time
• Vacancies: 3
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Affolife Retail Private Limited () today.