Telecaller

AG Infratech is looking for a Telecaller to join its team in Sector 12 - Gurgaon, Delhi. The pay goes up to ₹15,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

In this role, you will:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.

Salary and benefits

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with Verbal communication, CRM tools, Hindi and English, Active listening
• Basic English
• Freshers can apply
• Someone customer-first and polite

Position details

• Work location: Sector 12 - Gurgaon, Delhi, Delhi
• Vacancies: 1
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office

Click Apply to send your profile to AG Infratech. It takes less than a minute.