Telecaller

Agam Trading is looking for a Telecaller to join its team in Shivpuri, Ludhiana. The pay goes up to ₹20,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.

Requirements

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Complaint handling, Hindi and English, Active listening, Verbal communication
• Basic English
• Freshers can apply
• A customer-first, polite attitude

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

Position details

• Location: Shivpuri, Ludhiana, Punjab
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Agam Trading reviews applications regularly.