Telecaller

A new Telecaller role is open at Agarwal Packers And Movers Panchkula, Panchkula, Chandigarh. The pay goes up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Who can apply

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English and Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English

Salary

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

What the job involves

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets.
• You'll identify upsell opportunities where relevant.
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Job details

• Job location: Panchkula, Chandigarh, Chandigarh
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Agarwal Packers And Movers Panchkula.