Airtel Black Customer Care Executiv...

A new Airtel Black Customer Care Executiv... role is open at Airtel Black, Sector 18 - Gurgaon, Delhi. You can earn up to ₹29,400/month. There are 30 open positions.

Note from the employer

Respond Promptly To Customer Questions Via Phone, Chat, Email, Or Social Media. Manage Incoming Customer Orders, Process Payments, And Handle Returns Or Exchanges. Languages : Bengali, Malayalam, Gujarati, Tamil, Telugu, Hindi, Marathi, Punjabi, Kannada, English

Who can apply

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Good English
• Freshers can apply
• Languages: Bengali, Malayalam, Gujarati, Tamil, Telugu, Hindi, Marathi, Punjabi, Kannada, English
• Someone patient and customer-first

What you will do

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• You will follow call scripts and update customers on ticket status.

Salary

You will be paid ₹21,000 – ₹29,400 per month.

Job details

• Location: Sector 18 - Gurgaon, Delhi, Delhi
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Airtel Black reviews applications regularly.