Airtel Black Inbound Bpo Customer C...

Airtel Black wants to bring on an Airtel Black Inbound Bpo Customer C... for its Sector 18 - Gurgaon, Delhi team. Salary is up to ₹30,000/month. The team is filling 20 vacancies. No experience? You can still apply.

Employer’s description

Query Resolution: Address Customer Complaints Regarding Network, Billing, Data Limits, And Sim Issues.Sales & Upselling: Promote New Telecom Plans, Broadband Upgrades, And Digital Apps Like The Airtel Thanks App. Languages : English, Kannada, English

Salary

The salary for this role is ₹20,000 – ₹30,000 per month.

Roles and responsibilities

• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with English, Kannada
• Good English
• Freshers can apply
• Languages: English, Kannada, English
• A calm under pressure, customer-first attitude

Job at a glance

• Location: Sector 18 - Gurgaon, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20
• Work mode: On-site

Ready to start? Upload your resume and apply to Airtel Black today.