Airtel Black Inbound Outbound Bpo C...

Airtel Black has an opening for an Airtel Black Inbound Outbound Bpo C... based in Sector 18 - Gurgaon, Delhi. Salary is up to ₹30,000/month. The team is filling 30 vacancies.

Employer’s description

Multi-Channel Communication: Respond To Inbound And Outbound Queries Via Phone Calls, Emails, Live Chat, And Social Media Platforms. Issue Troubleshooting & Resolution: Diagnose Technical Problems, Explain Product Usage, Process Returns Or Replacements, And Fix Billing Errors. Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, English

What we are looking for

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with Bengali, English, Gujarati, Kannada, Malayalam, Marathi, Punjabi, Tamil
• Good English
• Freshers can apply
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, English
• Someone customer-first and calm under pressure

Day-to-day work

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Pay and perks

You will be paid ₹20,000 – ₹30,000 per month.

Job details

• Location: Sector 18 - Gurgaon, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Vacancies: 30

Apply today and take the next step in your career with Airtel Black.