Airtel Black Inbound Outbound Bpo C...

A new Airtel Black Inbound Outbound Bpo C... role is open at Airtel Black, Sector 18 - Gurgaon, Delhi. Salary is up to ₹28,000/month. Freshers can apply. 30 candidates will be hired for this role.

Note from the employer

Responsible For Providing Assistance, Information, And Support To Customers Regarding Products Or Services. Their Duties Include Answering Inquiries, Resolving Issues, And Ensuring Customer Satisfaction Through Effective Communication And Problem-Solving. Languages : Telugu, Bengali, Kannada, English

Salary and benefits

The salary for this role is ₹20,000 – ₹28,000 per month.

Your responsibilities

As an Airtel Black Inbound Outbound Bpo C..., your work will include:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Who can apply

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Bengali, English, Kannada and Telugu
• Good English
• Freshers can apply
• Languages: Telugu, Bengali, Kannada, English

Quick facts

• Work location: Sector 18 - Gurgaon, Delhi, Delhi
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site

Ready to start? Upload your resume and apply to Airtel Black today.