Airtel Ir Inbound Customer Service ...

Join Airtel IR as an Airtel Ir Inbound Customer Service ... in Sector 17 - Gurgaon, Delhi. 30 candidates will be hired for this role. The pay goes up to ₹30,000/month.

Employer’s description

Manage Customer Interactions Via Chat Call Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Tamil, Telugu, Gujarati, Malayalam, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Key responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You will log every interaction and its outcome in the support system.

Who can apply

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Good English
• Freshers can apply
• Languages: Tamil, Telugu, Gujarati, Malayalam, Bengali, Kannada, Punjabi, Marathi, Hindi, English

What you get

Compensation: ₹20,000 – ₹30,000 per month.

Position details

• Location: Sector 17 - Gurgaon, Delhi, Delhi
• Vacancies: 30
• Work type: On-site
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Airtel IR today.