Airtel Inbound Customer Care Execut...

A new Airtel Inbound Customer Care Execut... role is open at Airtel, Sector 23 - Gurgaon, Delhi. There are 30 open positions. Salary is up to ₹20,000/month.

In the employer’s words

Maintaining A Deep Understanding Of Our Products, Services And Policies To Address Customer Concerns Effectively. Responding To Customer Inquiries Accurately And On Time. Languages : Hindi

What the job involves

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Hindi
• Basic English
• Freshers can apply
• Languages: Hindi
• A polite, calm under pressure attitude

Pay and perks

Salary: ₹14,000 – ₹20,000 per month, based on skills and experience.

Position details

• Job location: Sector 23 - Gurgaon, Delhi, Delhi
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 30

Interested? Apply now on BetterJobs with your resume — Airtel reviews applications regularly.