Airtel Inbound Customer Operations ...

A new Airtel Inbound Customer Operations ... role is open at Airtel, Sector 7 - Gurgaon, Delhi. Salary is up to ₹14,000/month. There are 30 open positions.

Note from the employer

Manage Customer Interactions Via Call Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

Requirements

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Good knowledge of English and Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English
• You are customer-first and polite

Your responsibilities

• You'll identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.

What you get

The salary for this role is ₹11,000 – ₹14,000 per month.

Job at a glance

• Job location: Sector 7 - Gurgaon, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30

Ready to start? Upload your resume and apply to Airtel today.