Airtel Payment Collection Executive...

Airtel wants to bring on an Airtel Payment Collection Executive... for its Sector 19 - Gurgaon, Delhi team. The pay goes up to ₹28,000/month. 30 candidates will be hired for this role.

Note from the employer

Contacts Customers With Overdue Accounts To Recover Outstanding Payments. Responsibilities Include Negotiating Payment Plans, Addressing Account Discrepancies, And Maintaining Accurate Records. 1 - 2 Years Experience Compulsory. | Languages : English, Kannada, Telugu, Tamil, Malayalam

What you will do

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Kannada, Malayalam, Tamil, Telugu
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Kannada, Telugu, Tamil, Malayalam

Pay and perks

Salary: ₹20,000 – ₹28,000 per month, based on skills and experience.

Position details

• Location: Sector 19 - Gurgaon, Delhi, Delhi
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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