Airtel Silver Bpo Customer Support ...

A new Airtel Silver Bpo Customer Support ... role is open at Airtel, Sector 20 - Gurgaon, Delhi. There are 25 open positions. The pay goes up to ₹30,000/month. Freshers can apply.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication.

Day-to-day work

• You'll handle inbound and outbound customer calls, chats or emails.
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

What we are looking for

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of CRM tools, Active listening, Verbal communication and Typing speed
• Good English
• Freshers can apply
• A polite, patient attitude

Salary

You will be paid ₹20,000 – ₹30,000 per month.

Quick facts

• Work location: Sector 20 - Gurgaon, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: On-site
• Openings: 25
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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