Airtel Retention Chat Support Execu...

Airtel Retention is hiring an Airtel Retention Chat Support Execu... in Sector 19 - Gurgaon, Delhi. The team is filling 30 vacancies. Salary is up to ₹24,000/month. Great for first-time job seekers.

Employer’s description

Manage Customer Interactions Via Call Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Punjabi, Marathi, Hindi, Gujarati, Malayalam, Tamil, Bengali, Telugu, Kannada, English

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

What we are looking for

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Good English
• Freshers can apply
• Languages: Punjabi, Marathi, Hindi, Gujarati, Malayalam, Tamil, Bengali, Telugu, Kannada, English
• A customer-first, patient attitude

What you get

The salary for this role is ₹18,000 – ₹24,000 per month.

Job at a glance

• Job location: Sector 19 - Gurgaon, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

Apply today and take the next step in your career with Airtel Retention.